Teaching case · fictional
A neighbourhood dry cleaner misses inquiries while serving the counter.
Design the path from a question to an approved answer — or a clear handoff to the shop manager.
- 01
An inquiry arrives
Try a fictional phone message or website question.
- 02
Answer or hand off
Approved responseOnly facts the manager has checked.
Manager reviewPrices, special requests and anything unclear.
- 03
Keep follow-through clear
Record what is ready, what is blocked and who decides next.
Teaching practice, not a deployed service or customer result.